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Terms & Conditions

Last Updated: April 2025

Welcome to SolveraLabHQ. These Terms and Conditions Terms govern your access to and use of all SolveraLabHQ services,
applications, platforms, and associated content collectively, the Services .
By using our Services, you agree to be bound by these Terms.
Please read them carefully.

1. Acceptance of Terms

By accessing or using any SolveraLabHQ product, website, or service, you agree to comply
with and be legally bound by these Terms, as well as our Privacy Policy. These Terms
apply to all visitors, users, and others who access or use the Services. If you do not
agree, please refrain from using our Services. Continued use of the Services will be
taken as acceptance of these Terms.

2. Eligibility

To use SolveraLabHQ Services, you must be at least 16 years of age. By agreeing to these Terms,
you represent and warrant that you have the legal capacity and authority to enter into a
binding agreement with SolveraLabHQ.

3. Use of Services

You agree to use SolveraLabHQ Services only for lawful purposes and in accordance with these Terms. You may not:
~ Interfere with or disrupt the integrity or performance of the Services.
~ Attempt unauthorized access to the Services or their related systems.
~ Use the Services for any harmful, unlawful, or fraudulent activity.
~ Impersonate any person or entity or misrepresent your affiliation with a person or entity.
~ Reverse engineer, decompile, or disassemble any portion of the Services.
SolveraLabHQ reserves the right to investigate and take legal action against any user who,
in our sole discretion, violates these Terms.

4. Intellectual Property

All content, features, software, logos, designs, visual interfaces, graphics, compilation,
information, data, computer code including source code or object code, products, services,
and all other elements of the Services the Content are owned by SolveraLabHQ and protected by
copyright, trademark, trade dress, patent, and other intellectual property laws.

You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license,
create derivative works from, or sell any Content without our prior written consent.
SolveraLabHQ grants you a limited, non-exclusive, non-transferable, and revocable license to access and
use the Services for personal or internal business purposes.

5. Account Registration & Security

Some of our Services may require you to register for an account. You agree to:

~ Provide accurate, current, and complete information.
~ Maintain and promptly update your account information.
~ Maintain the confidentiality of your login credentials.
~ Notify us immediately of any unauthorized use of your account or any other breach of security.

SolveraLabHQ is not responsible for any loss or damage arising from your failure
to comply with the above requirements.

6. Payment and Subscriptions

Certain Services may be offered on a subscription or payment basis.
By subscribing, you agree to pay all fees and applicable taxes incurred by your account.
Fees may vary based on usage and subscription level. We reserve the right to change our
pricing at any time. Subscription renewals are automatic unless you cancel in advance.

7. Modifications to Services

SolveraLabHQ reserves the right to modify, suspend, or discontinue any part of the Services
at any time with or without notice. This includes removing or disabling access to any
content or feature, or restricting certain functionalities.

We strive to maintain uninterrupted access to our Services, but we make no guarantees
of uptime or service reliability. We are not liable for any modification, suspension,
or discontinuation.

8. Third-Party Services and Content

Our Services may contain links to third-party websites or resources. We do not endorse and are not
responsible for the availability, accuracy, or content of such external sites or resources.
Interactions with third parties, including payment and delivery of goods or services,
are solely between you and the third party.

9. Data Privacy

We care about your privacy. Our collection, use, and sharing of your information
are governed by our Privacy Policy. By using our Services, you consent to the collection
and use of information as outlined in the Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law, SolveraLabHQ, its affiliates, officers, directors,
employees, licensors, and agents shall not be liable for any indirect, incidental, special,
consequential, or punitive damages, or any loss of profits or revenues, whether incurred
directly or indirectly.

SolveraLabHQ's total liability arising out of or in connection with your use of the Services shall
not exceed the amount you paid to us in the preceding six (6) months.

11. Indemnification

You agree to indemnify and hold harmless SolveraLabHQ and its affiliates, officers, agents,
and employees from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's
fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

12. Termination

We may suspend or terminate your access to our Services immediately and without notice if you violate
these Terms, misuse our systems, or engage in any behavior that we deem harmful to SolveraLabHQ, other users,
or third parties. You may also stop using our Services at any time.

Upon termination, your right to use the Services will immediately cease. All provisions of the Terms
that by their nature should survive termination shall survive, including ownership provisions, warranty
disclaimers, and limitations of liability.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
Any disputes shall be resolved exclusively by the courts of Ghana. You agree to submit to the personal
jurisdiction of these courts.

14. Changes to Terms

SolveraLabHQ reserves the right to revise these Terms from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of the Services after the changes become effective constitutes your acceptance of the new Terms.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SolveraLabHQ
regarding your use of the Services and supersede all prior agreements.

16. Contact Us

For any questions, concerns, or legal inquiries, please contact us at:
Email: email@solvera.org
Address: Solvera HQ, HO, Ghana

At SolveraLabHQ, we're committed to building a future-ready ecosystem where innovation thrives and trust is foundational.
These Terms are part of that vision—clear, fair, and built with intention.

The Solvera Way

Privacy Policy

Last Updated: April 2025

At SolveraLabHQ, your privacy is not just a priority—it's a principle. This Privacy Policy outlines how we collect,
use, share, and protect your personal information across our applications, platforms, services, and website
collectively referred to as the Services. By using our Services, you consent to the practices described
in this Policy.

1. Introduction

SolveraLabHQ is committed to maintaining the confidentiality, integrity, and
security of your personal information. We believe transparency is essential to building trust with our users,
and we want you to feel informed and empowered when it comes to your privacy.

2. Information We Collect

We collect various types of information in order to deliver and improve our Services:

  1. 2.1 Personal Information
    When you interact with SolveraLabHQ, you may provide us with:
    1. Full name
    2. Email address
    3. Phone number
    4. Billing information
    5. Account login credentials
    6. Government-issued IDs (for verification, if applicable)
  1. 2.2 Automatically Collected Information
    We may automatically collect information such as:
    1. IP address
    2. Device type and identifiers
    3. Browser type and version
    4. Usage data and analytics (pages visited, time spent, features used)
    5. Location data (with permission)
  1. 2.3 Cookies and Tracking Technologies
    We use cookies, pixels, tags, and similar technologies to:
    1. Remember your preferences
    2. Authenticate your sessions
    3. Analyze trends and user behavior
    4. Personalize your experience

      5. You may modify your browser settings to decline cookies, but this may limit your
      ability to use certain features of our Services.

  1. 3. How We Use Your Information
    We use the information we collect to:
    1. Provide, maintain, and improve our Services
    2. Personalize your experience
    3. Communicate with you (including updates, security alerts, and support)
    4. Facilitate transactions and billing
    5. Detect, prevent, and respond to fraudulent or illegal activity
    6. Conduct research, analytics, and product development
    7. Comply with legal and regulatory obligations
  1. 4. Sharing of Information
    We do not sell your personal information. We may share your data only under
    the following circumstances:
  1. 4.1 With Service Providers
    We may engage third-party service providers to assist in providing and managing our Services. These
    providers are contractually bound to handle your data securely and only for authorized purposes.
  1. 4.2 With Business Partners
    In cases where we collaborate with third parties on co-branded products or services,
    we may share relevant data as needed, with your knowledge and/or consent.
  1. 4.3 For Legal Reasons
    We may disclose your information when required to:
    1. Comply with laws or respond to lawful requests
    2. Protect the rights, property, or safety of SolveraLabHQ, our users, or the public
    3. Enforce our Terms & Conditions or investigate policy violations
  1. 4.4 Business Transfers
    If SolveraLabHQ is involved in a merger, acquisition, reorganization, or asset sale, your data may be
    transferred as part of that transaction. We will notify you via email or prominent notice.
  1. 5. Your Rights and Choices
    Depending on your location, you may have the following rights:
    1. Access: You can request a copy of the personal data we hold about you.
    2. Correction: You can ask us to correct or update inaccurate or incomplete data.
    3. Deletion: You may request the deletion of your data, subject to legal and operational
      retention requirements.
    4. Objection: You can object to certain types of data processing (e.g., direct marketing).
    5. Data Portability: Request your data in a structured, machine-readable format.
    6. Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

      7. To exercise any of these rights, contact us at: email@solvera.org

  1. 6. Data Retention
    We retain your data only for as long as necessary to fulfill the purposes described in this Policy unless a
    longer retention period is required by law. When your data is no longer needed, we securely delete or anonymize it.
    7. Data Security
    We implement advanced technical and organizational measures to protect your data against
    unauthorized access, loss, misuse, or alteration, including:
    1. End-to-end encryption
    2. Secure data storage and transmission
    3. Regular security audits and vulnerability assessments
    4. Access controls and authentication

      5. However, no method of transmission or storage is 100% secure. While we strive
      to protect your data, we cannot guarantee absolute security.

  1. 8. Children's Privacy
    Our Services are not intended for children under the age of 16. We do not knowingly
    collect or solicit personal data from minors. If we learn that we have collected data
    from a child under 16, we will promptly delete it.
  1. 9. International Data Transfers
    SolveraLabHQ is based in Ghana but may process data internationally. If your data is transferred
    across borders, we take appropriate measures to ensure compliance with applicable data protection
    laws and safeguard your rights.
  1. 10. Third-Party Links
    Our Services may include links to third-party websites and services. We are not responsible for the
    privacy practices or content of such sites. We encourage you to read their privacy policies.
  1. 11. Changes to this Policy
    We may update this Privacy Policy from time to time. Changes will be posted on this page with a new Last Updated date. We encourage you to review this Policy periodically. Continued use of the Services constitutes acceptance of any changes.
  1. 12. Contact Us
    If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, contact us at:
    • Email: privacy@solvera.ai
    • Address: Solvera HQ, Accra, Ghana

At SolveraLabHQ, we believe your data belongs to you. Our commitment is to handle it with
respect, transparency, and care. The Solvera Way